Returns & Exchanges
At UrbanBed, we want you to love your sleep experience; if you are not completely satisfied, we offer a hassle-free 30-night trial period for returns and exchanges on all eligible products. Our goal is to ensure you find the perfect comfort for your home with absolute peace of mind.
Initiate Your Request
Log into your UrbanBed account and navigate to the order history section to select the items you wish to return or exchange.
Verification & Approval
Our support team will review your request within 24-48 hours to ensure the items meet our quality standards and trial period eligibility.
Schedule a Pickup
Once approved, we will coordinate with our logistics partners to schedule a convenient doorstep collection at no additional cost to you.
Receive Your Refund
After the item reaches our warehouse and passes inspection, your refund or exchange will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing